Local Payment Focus
We've designed our privacy framework specifically around JazzCash, Easypaisa, SadaPay and Raast, so your payment data flows through channels you already trust.
LEGAL REFERENCE
How We Protect Your Privacy on so5
Your account, payment details and personal information stay secure with us. We've built our privacy framework around Pakistani payment rails—JazzCash, Easypaisa, SadaPay and Raast—and we're transparent about what...
Encrypted account accessSecure payment handlingNo third-party data sales
What This Privacy Policy Covers
This policy applies to your so5 account and all activity within our platform where local law permits. We collect information when you register, deposit via JazzCash, Easypaisa, SadaPay or Raast, play games, and withdraw winnings. We use this data to verify your identity, process payments, prevent fraud, and improve your experience. Your information is stored on secure servers and shared only with
payment processors and compliance partners who need it to serve you. We do not sell your personal data to marketers or data brokers. If you have questions about how we handle your information, our support team is available through the channels listed below.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
PRIVACY QUESTIONS
Contact Us About Your Data
Team online
Email Support
Reach our privacy team at [email protected] with questions about your account data, how we use it, or requests to review what we hold.
Live Chat
Open your account and use the chat widget to speak with our team about data access, deletion requests, or privacy concerns in real time.
Account Settings
Review and update your personal information, communication preferences, and privacy settings directly from your so5 account dashboard.
SECURITY STANDARDS
How We Earn Your Trust
Encryption Protocol
All data transmitted between your device and our servers uses industry-standard TLS encryption, protecting your login credentials and payment details.
Payment Verification
JazzCash, Easypaisa, SadaPay and Raast transactions are verified through their own security layers before funds reach your so5 account.
Fraud Detection
We monitor account activity for unusual patterns and flag suspicious withdrawals to protect you from unauthorized access or theft.
Data Retention
We keep your account data only as long as needed for compliance and dispute resolution, then securely delete it according to our retention schedule.
Staff Access Controls
Our team members access your data only when necessary to serve you—support requests, payment issues, or fraud investigations—and all access is logged.
Third-Party Audits
We work with independent security firms to test our systems and verify that our privacy practices meet the standards we promise you.
POLICY CONSISTENCY
What Sets Our Privacy Approach Apart
No Hidden Clauses
Our policy is written in clear English for Pakistan, not legal jargon. We explain what we collect, why, and how you can request access or deletion.
Transparent Sharing
We only share your data with payment processors and compliance partners who need it. We don't sell your information to advertisers or data aggregators.
Account Control
You can update your personal information, adjust communication settings, and request a full data export from your account dashboard anytime.
Withdrawal Protection
When you request a payout to JazzCash, Easypaisa, SadaPay or Raast, we verify your identity and the receiving account to prevent fraud and theft.
Incident Response
If we discover a security breach affecting your data, we notify you immediately and explain what happened, what we're doing, and how to protect yourself.
Compliance Updates
When Pakistani regulations or payment-processor requirements change, we update this policy and notify you of material changes to how we handle your information.
PRIVACY FEATURES
What You Control on Your Account
Data Access
Request a complete copy of all personal information we hold...
Information Updates
Correct or update your name, email, phone number, and address...
Communication Preferences
Choose which notifications you receive—promotional emails, payment confirmations, security alerts—and...
Deletion Requests
Ask us to delete your account and associated personal data...
Login Security
Enable two-factor authentication on your account, review active sessions, and...
Payment Method Management
Add, update, or remove your JazzCash, Easypaisa, SadaPay and Raast...
Privacy Policy Questions Answered
We collect your name, email, phone number, date of birth, and address during registration. When you deposit or withdraw, we also collect payment details linked to your JazzCash, Easypaisa, SadaPay or Raast account. We track your game activity and account balance for your records and fraud prevention.
We retain your account data for seven years to comply with Pakistani financial regulations and resolve disputes. After that period, we securely delete your personal information. You can request earlier deletion, though we may keep anonymized records for analytics.
We share your data only with payment processors like JazzCash, Easypaisa, SadaPay and Raast to process your transactions, and with compliance partners to prevent fraud. We never sell your information to marketers, data brokers, or third-party advertisers.
If we discover unauthorized access to your data, we notify you within 48 hours with details about what happened, what information was affected, and steps we're taking to secure your account. We also guide you on how to protect yourself.
Email [email protected] with your account details and request a data export. We'll compile your profile, transaction history, and game records into a portable file and send it within 14 days. You can also download some information directly from your account settings.
Yes. Contact our support team at [email protected] to request account deletion. We'll remove your profile and personal information from active systems. We keep anonymized transaction records for compliance, but your identifiable data is deleted within 30 days.
Your JazzCash, Easypaisa, SadaPay and Raast details are encrypted during transmission and stored securely. We never store full payment credentials on our servers. Each transaction is verified through the payment provider's own security layer before funds move.